Shipping Cost: Shipping costs are calculated based on the total weight of the items in your order. The shipping cost will be determined during the checkout process, specifically on the cart page. To get an accurate shipping cost for your order, add the desired items to your cart, and proceed to the checkout page.
Shipping Options: We offer various shipping options to cater to your needs, such as standard shipping and expedited shipping. The available shipping methods will be presented to you during the checkout process.
Incorrect Address: If you have entered your address incorrectly, including misspelling or providing the wrong format, we regret to inform you that refunds for non-delivery will not be issued. Please ensure accurate address details to facilitate successful delivery.
The customer is responsible for checking their details at checkout.
Processing Time: Once your order is placed and payment is confirmed, our team will begin processing your order. The processing time may vary depending on the availability of the items and the order volume. Typically, orders are processed within 1-3 business days.
Delivery Timeframe: The estimated delivery timeframe will depend on your location and the shipping method selected during checkout. We aim to deliver your order as quickly as possible. However, please note that delivery times may vary due to external factors beyond our control, such as customs processing or unforeseen logistical delays.
Order Tracking: For your convenience, we offer order tracking services for most shipments. Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment and receive updates on its location and estimated delivery date.
Shipping Restrictions: Currently, we offer worldwide shipping. However, please note that some items may have specific shipping restrictions based on local regulations. If we are unable to ship certain items to your location, you will be notified during the checkout process.
Damaged or Lost Shipments: While we take every precaution to ensure your order arrives in perfect condition, there may be rare instances where a shipment is damaged or lost during transit. If you receive a damaged package, please contact our customer support team immediately. Similarly, if your order does not arrive within the estimated delivery timeframe, please reach out to us, and we will investigate the issue promptly.
Return Policy: Our return policy is separate from the delivery policy. For information on returns and exchanges, please refer to our dedicated Return Policy page.
Contact Information: If you have any questions or concerns related to the delivery of your order or need assistance with tracking, please don't hesitate to contact our customer support team on the contact page,